Return & Exchange policy

Return and Exchange Policy

1. Exchange of products will be accepted only if the products are returned in a saleable condition with the original receipt/tags intact and in their original packaging, in an undamaged condition.

2. Returns and exchanges requests will be subject to checking and vetting by SO PURE.

3. Damages at customer end will not be covered under this Policy.

4. Shipping charge would not be included in the refund value of your order as these are non-refundable charges.

5. Once your exchange/refund request has been accepted, the process will be completed within 7 – 10 business days.


1. No medical claims are implied in the information given in this catalogue/web site, and diagnosis or treatment of any condition is not intended. Any reference to medicinal or health benefits cannot be taken as a replacement for medical advice or prescription medication or seen as a diagnosis for a specific condition. Products are for external use only.

2. Despite the pure and natural nature of our products, some people react or are allergic to entirely natural substances.

3. Whilst allergic reactions are extremely rare and unexpected, SO PURE cannot be responsible for allergies to products and resultant ailments if any